Common Questions

What’s the difference between WhatsApp and WhatsApp Business?

Regular WhatsApp is designed for friends or family to stay in touch, chat, share images, videos and generally be social with each other either on a one to one basis or in a group chat situation.
WhatsApp business has been designed for business owners to connect with customers in a similar, but more formal and controlled way. While the interface is the same for the end user (businesses can send videos, photos, links etc. too), businesses must first create a WhatsApp business profile, get verified by WhatsApp and obtain opt-in from customers before they can send any messages.

Also, business messages for WhatsApp are template driven - any message template used needs specific WhatsApp approval before content can be sent. This strict WhatsApp business account verification process helps builds trust and security in the community, ensuring customers feel safe in the knowledge that they're chatting with a genuine business owner rather than being spammed or defrauded.

What types of businesses can use the WhatsApp platform?

WhatsApp business benefits can be enjoyed by companies no matter where they are in the world. A few industries already making the most of it are:

• Ride-hailing – connecting with drivers
• Retail – keep track of orders, after-sales engagement
• Food delivery
• Airlines – send timely flight information and documents
• Finance – instant updates on transactions in real-time

How do I activate my new number on WhatsApp business?

As soon as the payment is confirmed you will receive an email with the order information and the new number assigned. Use the number to activate WhatsApp Business. Confirmation code will be received on your phone number that you have entered with the other customer information. You can also use the ‘Call Me’ option to activate yourbusinessnumber and receive the code.

How do I place an order for a new number?

Simple. Choose your preferred type of number, billing cycle and tap subscribe. After that, follow the steps to complete the order and make the Payment.

What type of number can I have?

UK Mobile or Landline number. Your choice!

How do I receive the receipt for my order?

It will be sent you by email once the payment is confirmed.

How do I cancel my subscription?

With the e-mail confirmation, you will receive a link where you can cancel your subscription. If you’ll lose that, don’t worry, just contact us and we will resend the link.